Many refugees do not know where to start when accessing public services which they are by law entitled to … The hard to reach label is nothing more than an excuse and an admission that centralisation has failed those it was supposed to help. As such excuses, neglect and the constant promise of learning from mistakes cannot form the basis of credible public policy. The other excuse of community division within the refugee groups which many … local authorities like to hide behind is now also dead as many of the community organisations are represented by larger umbrella bodies such as the Somali Forum in the case of the Somali community in Bristol. [T]he most vulnerable in society fall through the cracks because of poor public service provision and delivery. This creates greater poverty, isolation and withdrawal from society for many groups and this is not only dangerous but a clear breach of their Human Rights.